Video Guide

Short walkthroughs for the things customers ask about most.

Add a link or an embed under each heading below. Anything you leave empty simply does not appear to customers.

💳 How to Add Funds

Topping up your wallet, and what each payment method needs from you.

🛒 How to Place an Order

Choosing a service, filling its fields correctly, and what happens after you submit.

👛 Using Your Wallet

Available balance, locked balance, and why an amount is held while an order runs.

⭐ Upgrading Your Account

What a group upgrade changes about your pricing and limits.

↩️ Getting a Refund

What refunds automatically, what does not, and how to raise the rest.

💬 Contacting Support

Which channel to use, and what to have ready before you write.

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